Shipping & Returns
Our Shipping & Returns policy is designed to clearly outline our fulfillment process and set expectations before you place an order. Please review the information below carefully prior to purchasing.
Domestic Shipping
HD Skin currently ships within the United States only. At this time, we do not offer international shipping for all products, only our Fluff Brush.
All U.S. orders ship at a flat rate of $4.99. This flat-rate pricing helps keep shipping simple and predictable at checkout.
Orders are processed and shipped as quickly as possible. Once your order has been prepared for shipment, you will receive a confirmation email containing tracking details. Please ensure that your shipping address is entered correctly at checkout, as we are not responsible for delays or delivery issues caused by incorrect address information.
International Shipping
The Fluff Brush is available for worldwide shipping. Orders are processed and shipped as quickly as possible.
The total price shown at checkout includes applicable taxes and duties, so there are no additional duties or taxes due upon delivery.
Shipping rates and estimated delivery times vary depending on the destination country and shipping service selected at checkout.
Please note that international delivery times may be affected by customs processing or carrier delays outside of our control.
Shipping Times
Orders within the United States are shipped via USPS. After your shipping confirmation email is received, delivery typically takes 1–4 business days, depending on your location and carrier conditions.
Please note that shipping timelines are estimates and may be affected by factors outside of our control, including carrier delays, holidays, or weather conditions. HD Skin is not responsible for shipping delays once an order has been handed off to the carrier.
Tracking
Tracking information will be sent via email once your order has shipped. If you do not receive tracking details, please check your spam or promotions folder before reaching out.
If you have questions regarding your order or shipping status, please contact us through our Contact Us page or email us directly at hello@hdskindallas.com .
Returns & Exchanges
Due to the nature of skincare products and for health and safety reasons, all sales are final. We do not accept returns.
We will, however, gladly exchange any product that arrives defective or damaged, provided we are notified promptly after delivery. To request an exchange, please email hello@hdskindallas.com with your order number and a description of the issue. Approved exchanges will be handled as quickly as possible.
International Returns
All international orders are final sale. We do not accept returns or exchanges on international orders.
If your order arrives damaged, defective, or incorrect, please contact us at hello@hdskindallas.com within 7 days of delivery and include your order number and photos of the item and packaging. Our team will review the issue and, when applicable, arrange a replacement or other appropriate resolution.
Additional Information
We encourage all clients to review product descriptions carefully and consult with a professional if they have questions before purchasing. You can also follow us on Instagram for product education, usage guidance, and skincare insights.
By placing an order with HD Skin, you agree to the terms outlined in this Shipping & Returns policy.
