Appointment Cancellation Policy

Your appointment time at HD Skin is reserved specifically for you. Because we provide personalized, one-on-one treatments and allocate dedicated time and resources for each client, missed appointments and late cancellations directly impact our ability to care for other patients.

We understand that life happens, and unexpected situations can arise. If you need to reschedule or cancel your appointment, we respectfully request that you notify us at least 48 hours prior to your scheduled appointment time. This allows us the opportunity to offer the appointment to another client who may be waiting for availability.

Any appointment that is cancelled or rescheduled with less than 48 hours’ notice will result in a cancellation fee equal to 100% of the scheduled service price. This fee reflects the time reserved, preparation completed, and the limited availability of our treatment schedule.

Late arrivals also affect our ability to provide the best possible care. If you arrive more than 10 minutes late, we may not be able to accommodate your appointment as scheduled. In this case, the appointment may need to be cancelled or rescheduled, and the same 48-hour cancellation fee will apply. If possible, we will do our best to reschedule your service for another time that is convenient for you.

To secure all appointments, a valid credit card is required at the time of booking. By scheduling an appointment with HD Skin, you authorize us to charge the cancellation fee to the card on file if the Appointment Cancellation Policy is not followed.

Please note that repeated or excessive cancellations or rescheduling may result in denial of future services. This policy is in place to protect our providers’ time and to ensure fairness to all clients seeking care.

We appreciate your understanding and respect for our time and expertise. If you have any questions regarding this Appointment Cancellation Policy or need assistance with scheduling, our team is happy to help.